Privacy Policy

1. Introduction

Atmosphere Hot Tubs & Leisure ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (atmospherehottubs.ca) or interact with our services.

This policy complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario's applicable privacy legislation.

2. Information We Collect

We collect personal information that you voluntarily provide to us, including:

Contact forms: name, email address, phone number, and message content. Appointment booking: name, email, phone, preferred date/time, and area of interest. Newsletter signup: email address and optional first name. Water testing pre-registration: name, email, phone, hot tub details (brand, model, capacity, sanitizer type), and water issues. Online purchases: name, email, billing/shipping address, and payment information (processed securely by Ecwid/Lightspeed — we do not store credit card numbers).

3. How We Use Your Information

We use your personal information to:

Respond to your inquiries and provide customer service. Process and fulfill orders placed through our online store. Schedule showroom appointments. Provide personalized water testing recommendations. Send newsletters and promotional communications (only with your consent). Improve our website and services. Comply with legal obligations.

4. Third-Party Services

We use the following third-party services that may process your data:

Ecwid by Lightspeed: powers our online store and processes transactions. Their privacy policy applies to purchases made through our shop. Groundhogg CRM: stores customer contact information and form submissions on our secure server for customer relationship management. Google Fonts: loads typefaces (Poppins, Jost) for website display. Google may collect usage data — see Google's privacy policy. Google Maps: provides directions to our showroom. Subject to Google's privacy policy. Vercel: hosts our website. Vercel may collect standard web server logs (IP address, browser type, pages visited).

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Cookies & Tracking

Our website uses cookies and similar technologies. For full details, please see our Cookie Policy.

We do not currently use Google Analytics, Facebook Pixel, or other third-party advertising trackers. Our cookie usage is limited to essential website functionality and the Ecwid store.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Customer records related to purchases are retained for the duration of the applicable warranty period plus any legally required retention period.

Newsletter subscribers may unsubscribe at any time, after which their email address will be removed from our mailing list within 10 business days.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmission.

Payment processing is handled entirely by Ecwid/Lightspeed's PCI-compliant payment infrastructure — we never see or store your full credit card number.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

8. Your Rights

Under PIPEDA, you have the right to:

Access the personal information we hold about you. Request correction of inaccurate or incomplete information. Withdraw consent for the collection or use of your information. Request deletion of your personal information (subject to legal retention requirements).

To exercise any of these rights, contact us using the information below. We will respond to your request within 30 days.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Atmosphere Hot Tubs & Leisure 1993 St-Joseph Boulevard, Orléans, ON K1C 1E5 Phone: 613-837-2929 Email: info@atmospherehottubs.ca